Time Warner’s Lousy Phone Support Is Not Meeting My Needs And It’s Left Me Feeling Frustrated And Tingly

I get my phone, cable, and internet through Time Warner.

Their phone support sucks.

I sent off this: "How do I access my voice mail on my home phone when I am away from home? Also, about a third of the time, I have an unbelievable amount of static on my line. I’ve checked my phone, changed my phone, and nothing has changed. What should I do?"

I got back this:

Hello Luke,
For general instructions and information on how to use Time Warner
Digital Phone Voicemail, please visit our online documentation at the
following web site:

http://www.twcdigitalphone.com/documents/voicemail.pdf

That would be fine except there is no page there. It’s a dead link they sent me.

Menachem emails: "Hi Luke, I understand that you are experiencing trouble accessing your voice mail. My family also has Time Warner. I must agree there phone support sucks as most of their service does. What I would recommend is to when you hear your message hit the asterisk (*) then follow the instruction I believe you have to hit your telephone access code."

About Luke Ford

I've written five books (see Amazon.com). My work has been followed by the New York Times, the Los Angeles Times, and 60 Minutes. I teach Alexander Technique in Beverly Hills (Alexander90210.com).
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