I was furious with Paypal about a $3.93 fee. I couldn’t resolve it online. I called them just now. Someone answered after 60 seconds, and after five minutes, my fee was waived and my problem was resolved and everybody I dealt with — three people in all — were all smart, nice, professional and they left me with a positive feeling about Paypal.
I had a previous problem a few years ago and again the customer service was fast and excellent.
I’ve also had an excellent experience with USAA, my favorite of all credit card companies.