The Agony Of Trying To Cancel A Subscription With Sirius XM

When I heard that Mark Halperin was starting his daily show today on Sirius XM, I subscribed. Then I found out that Mark Halperin’s Sirius XM show was just a recording of his previous show on Youtube, and there was no way to listen to recorded shows at faster than 1X, so I canceled.

It was exhausting.

👋 Hi, I’m Harmony SiriusXM’s AI-powered Virtual Assistant.

This chat will be recorded and monitored by SiriusXM and our service providers in accordance with our Privacy Policy. You consent to these terms by using our chat. How can I assist you with your SiriusXM service today?

just cancel please

I can help with your cancellation request. Could you please share your reason for wanting to cancel your SiriusXM subscription? This helps us understand how we can improve our service.

just cancel no discussion

I found an account ending in “7437” with no active devices. Is this the account you’d like to cancel, or do you have a different account in mind?

that is right 7437

Since you don’t have a single plan, I’ll connect you with a live specialist who can complete your cancellation request. Please hold on while I transfer you now.

Agent connected
Hello, I’m Claire with SiriusXM and I’m here to help.

May I please have your first and last name?

Claire
Luke Ford

I understand the reason you have contacted us today is to cancel your service. Please be assured, I am here to help you.

Claire
For proper documentation. Do you still have the vehicle?

Just cancel, there is no vehicle. My email: [email protected]

I totally understand, may I know if the subscription Sirius Promo – All Access – Monthly – ($4.99/mo for 12mos) associated with a vehicle that you no longer have?

Claire
it was never associated with a vehicle.

Thank you for letting me know. Let me process this for you.

Claire
Or do you have another radio that we can transfer the service to? As the promotion is one of our best and is still good until 02/17/2027

Just cancel!!!!!!!!!!!!!!!

I totally understand and respect your desire to cancel. I really appreciate you for letting me provide an option. In that case, let me process the cancellation. Kindly stay connected.

About Luke Ford

My work has been covered in the New York Times, the Los Angeles Times, and on 60 Minutes. I teach Alexander Technique in Beverly Hills (Alexander90210.com).
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