A few months ago, I paid $120 for a year of Zoom. When the app stopped working with my Streamlabs OBS, I sent in a customer service request. It took almost five weeks for anyone to get back to me. When I did get some help, it only worked for a few days until Zoom pushed through a new update. At that point, after hours of headaches dealing with the app and the presence of lots of free competitors with better quality products, I requested a refund. That was over a week ago. Still no response from Zoom. On May 18, I was told I would hear back from them in one to three days.
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