Over the past 15 years, I have increasingly made more of my spending on Amazon.com. I like the prices and the convenience. I now get my groceries via Amazon Fresh. Today my delivery was late. I complained and got a quick reply, including this: “To make this right I am going to refund your order and issue a $30.00 promo to your account, you will see your refund in 3-5 business days, however you can still expect to receive your order today.”
I am happy.