I Am Very Happy With Amazon’s Customer Service

Over the past 15 years, I have increasingly made more of my spending on Amazon.com. I like the prices and the convenience. I now get my groceries via Amazon Fresh. Today my delivery was late. I complained and got a quick reply, including this: “To make this right I am going to refund your order and issue a $30.00 promo to your account, you will see your refund in 3-5 business days, however you can still expect to receive your order today.”

I am happy.

About Luke Ford

I've written five books (see Amazon.com). My work has been covered in the New York Times, the Los Angeles Times, and on 60 Minutes. I teach Alexander Technique in Beverly Hills (Alexander90210.com).
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