Where will documents be stored? Where will people need to go to
access documents? Physical journeys to filing cabinets and file rooms
are analogous to the onscreen navigation required to use a document
management system.
Filing
How will documents be filed? What methods will be used to organize
or index the documents to assist in later retrieval? Document management
systems will typically use a database
to store filing information.
Retrieval
How will documents be found? Typically, retrieval encompasses both
browsing through documents and searching for specific information.
Security
How will documents be kept secure? How will unauthorized personnel
be prevented from reading, modifying or destroying documents?
Disaster Recovery
How can documents be recovered in case of destruction from fires,
floods or natural disasters?
Retention
How long should documents be retained? This is an organizational
policy and practice that defines what information, or documents, are
to be retained; for what length of time; and what point in time the
information must be removed or deleted. Retention rules are usually
based on organizational practice of Records
Management
How can documents be preserved for future readability? Archiving
is the removal from the active repository of documents and related
metadata that have, by organizational definition, reached the end
of their active lifespan, and are required to be stored, or archived,
in a separate area. Usually archiving entails movement of documents,
whether paper or electronic to a separate storage facility, be it
an archival warehouse, or a nearline or offline storage device.
Distribution
How can documents be available to the people that need them?
If documents need to pass from one person to another, what are the
rules for how their work should flow?
Creation
How are documents created? This question becomes important when
multiple people need to collaborate, and the logistics of version
control and authoring arise.
Authentication/Approval
How do we provide needed requirements for legal submission to government
and private industry that the documents are original and meet their
standards for authentication?