‘I’m Sorry That Happened’

I had a conflict with somebody a few months ago. Afterward, I felt bad but wasn’t sure I had been in the wrong so I sent an email saying, in effect, “I’m sorry that happened.”

My apology was a non-apology. Unless you are clear about what you regret in your own behavior, you aren’t apologizing. Until I could get clear, I should have stayed silent. Non-apologies don’t work.

About Luke Ford

I’ve written five books (see Amazon.com). My work has been followed by the New York Times, the Los Angeles Times, and 60 Minutes. I teach Alexander Technique in Beverly Hills (Alexander90210.com).

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